Michel’s Voted Australia’s Coffee Shop of the Year
Michel’s has been voted Australia’s Coffee Shop of the Year at the highly regarded Roy Morgan Annual Customer Satisfaction Awards for 2019.
Lisa Nicholson, General Manager of Michel’s, proudly accepted the award with Brand Manager Ashlee Franklin. This prestigious annual award celebrates the very best in customer service.
This well-deserved achievement reflects the dediciation each and every staff member has put into training, product and customer service excellence.
Michel’s has seen a continuing rise in satisfaction ratings since 2017.
Michel’s has garnered a customer satisfaction rating of 91%, five points up in a year-on-year basis, based on the recent Roy Morgan Coffee Shop Customer Satisfaction report.
“Roy Morgan’s Annual Customer Satisfaction Awards are the gold standard in recognising companies and brands that stay ahead of the pack by knowing what their customers want and delivering it consistently.”