Terms & Conditions

Order Pick Up Minimum Notice Period

Please be aware when ordering online from this website that stores require a minimum of 6 days (from your order date) to prepare your order and have it ready for you to pick up in store. If you require a product in less than 6 days, please contact your local store to check their availability.  Whether an order is capable of being collected in less than 6 days will be at the sole discretion of the participating Michel’s Patisserie store. You can find your local store here.

Your order will be prepared and delivered to the nominated Michel’s Patisserie store. The nominated store is not able to be changed once an order is made.  Delivery is available at participating stores only. Orders must be picked up during store opening hours. Opening times vary from store to store; please check your local store opening hours here.

Public Holidays

Store opening hours may vary on public holidays. Please call the Customer Service Centre on 1800 067 619 to confirm opening hours.

Payment, Security & Privacy

Michel’s Patisserie collects personal data for the purpose of providing a specific product requested by the customer. Certain information may be required in order to provide this product such as full name of customer, authorised users, e-mail address, address, contact phone numbers and credit card number. Please refer to our Privacy Policy for full details.

Michel’s Patisserie accepts Visa, Mastercard and American Express. Payment must be made on-line using your credit card to process your order. Orders will only be dispatched once payment has been cleared. Credit card processing on www.michels.com.au is done through the National Australia Bank secure payment gateway. This gateway is encrypted using 128-bit SSL technology. Digital Certificates (Secure Sockets Layer) is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please visit www.verisign.com.

Guarantee of Satisfaction

Only the freshest and finest ingredients are used in our recipes. However, if you are not genuinely satisfied with the quality of the product return it to the place of collection within 2 days of collection for a full refund or replacement.

Changes and Cancellation

Please make every endeavour to ensure that the product type, pick up date and nominated store are correct before you place your order. Once you have confirmed and paid for your order no changes are permitted. The order will be charged to your account and delivered to the nominated Michel’s Patisserie outlet as ordered.

Michel’s Patisserie Vouchers

You cannot redeem Free Vouchers or Gift Vouchers ordering a product on-line at www.michels.com.au. Vouchers can only be redeemed when purchasing products at a Michel’s Patisserie store.

On-line Ordering

Michel’s Patisserie agrees to execute all orders in accordance with their terms but reserves the right to reject any order in its absolute discretion. You acknowledge and agree that Michel’s Patisserie is entitled to assume that any order which is placed with Michel’s Patisserie via on-line ordering and is accepted by Michel’s Patisserie is a valid order.

You acknowledge that:

  1. On-line ordering is provided in good faith, but Michel’s Patisserie does not guarantee its performance or availability;
  2. On-line ordering may be unavailable from time to time for regularly scheduled maintenance and/or upgrades.
  3. There are inherent hazards in electronic distribution and as such Michel’s Patisserie cannot warrant against delays or errors in transmitting data between you and Michel’s Patisserie including orders, and you agree that to the maximum extent permitted by law, Michel’s Patisserie will not be liable for any losses which you suffer as a result of On-line Ordering not being available or for delays or errors in transmitting orders.

Michel’s Patisserie reserves the right to terminate your order if it learns that you have provided false or misleading information, interfered with other users or the administration of Michel’s Patisserie’s services, or violated these terms & conditions.