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michels-story

MARIO MASTROIANNI // MICHEL’S PATISSERIE OWNER/OPERATOR ALBION PARK

“Our business is not just about the cake or coffee – we know people by name and what kind of coffee they have. We know their dog’s name is Ollie and that he’s a Corgi and more than a decade on from opening our doors, I come into work every day like it’s my first day.”

How long have you owned your store?

We bought it in March 2007, so coming up to 11 years.

What did you do before you opened your store?

I came from a health insurance background, where I worked as a branch manager for 15 years.

Why did you decide to open a Michel’s Patisserie?

Owning my business is always something I wanted to do. I’m a real ‘people person’, so I thought it would be great to have contact with the public in a happy, relaxed environment. More than a decade later and I still come into work every day like it’s my first day.

Why should your local community support your store?

We show that we care. It’s not just about the cake or coffee – we add to the experience by knowing our customers’ names. Albion Park is growing but it’s still got a small-town, local community vibe to it. We know people by name and what kind of coffee they have. We know their dog’s name is Ollie and that he’s a Corgi. We make conversations with our customers and a lot of them become more than just people we serve - they become friends. From a charitable perspective, Albion Park is amazing because everyone bands together to support each other. If something bad happens, we all chip in to help.

Tell us something about you?

I’m a bit of a class act clown. I engage with my customers – I think it’s really important to make them feel relaxed, have fun and have a joke with them.

What are you passionate about?

Quality customer service! But also food – I love cooking. I have strong family values so family is important to me. I like people – talking to them and making them happy.

How is your family involved with your store?

My wife, Stacey, works here as well. As for the rest of the team… whether we’re related or not, we’re like family.